01Dispatch Times

We aim to dispatch all orders placed before 1:00 PM (GMT/BST) Monday to Friday on the same business day. Orders placed after 1:00 PM, or on weekends and bank holidays, will be dispatched on the next business day.

During busy periods (e.g. Black Friday, Christmas), dispatch may take an additional 1–2 business days. We will notify you if there is any significant delay.

02Shipping Options

We currently offer the following delivery services within the United Kingdom:

All shipments include tracking as standard. You will receive a dispatch confirmation email with your tracking number once your order has been shipped.

03Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel. If you haven't received a dispatch email within 2 business days of placing your order, please check your spam/junk folder and then contact us at info@herbvape.co.uk.

04Delivery Attempts & Failed Deliveries

If delivery is attempted and no one is available to receive the parcel:

• Royal Mail: Your parcel will be taken to your local delivery office or a designated safe place. A "Something for you" card will be left with collection or redelivery instructions.

We are not responsible for delays caused by failed delivery attempts. If a parcel is returned to us due to an incorrect address or failed collection, we will contact you to arrange redelivery. Additional shipping charges may apply.

05Signature on Delivery

For orders above a certain value, we may require a signature on delivery to protect both you and us. This will be noted at checkout where applicable. If a signature is required and you are unavailable, standard failed delivery procedures will apply (see Section 04).

06Incorrect Address

Please double-check your delivery address before completing your order. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at info@herbvape.co.uk — we will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been shipped.

07Lost or Damaged Parcels

If your parcel has not arrived within the estimated delivery window:

1. Check your tracking information for the latest status
2. Check with neighbours or any safe places where the parcel may have been left
3. Contact us at info@herbvape.co.uk with your order number

We will investigate with the carrier and, where appropriate, arrange a replacement or full refund. If your parcel arrives damaged, please take photos of the packaging and the item before contacting us — this helps us resolve things quickly and file a claim with the carrier.

08International Shipping

We do not currently offer international shipping. We are working on expanding our delivery options and will update this page when international shipping becomes available.

09Discreet Packaging

All orders are shipped in plain, unbranded packaging with no reference to the contents or HerbVape branding on the exterior. Your privacy matters to us.